Agency Sales Support Specialists are hired by Agents to assist in producing appointments, applications and sales through lead generation and follow up. You'll receive training and support as you handle a full scope of responsibilities, including customer relations, sales and marketing and agency office operations.
An example of the types of duties and qualifications for the position include:
Sales and Marketing
• Coordinate agency prospecting through direct mail, company prospecting programs and Personal Insurance Reviews.
• Understand products, procedures and best practices for promoting policy growth and retention
• Schedule/confirm appointments for agent
• Achieve individual production goals as established by agent
Customer Relations
• Discuss insurance product offerings with current and potential customers
• Maintain high customer service standards to attract and retain customers
• Advise customer of claims and billing policies and procedures as needed
• Respond to inquiries, issues and complaints
Agency Office Operations
• Administer office practices and procedures
• Maintain information in the agency's customer database for future follow up
• Manage agency correspondence as required
• Continue to maintain and develop knowledge of products and services and support efforts to increase agent business
Job Requirements
Qualified candidates will possess:
• Outstanding sales and relationship skills
• Experience in telemarketing or other sales environment with demonstrated persuasion skills
• Licenses in property & casualty (or these must be obtained in order to continue employment with the agency within 60 days - agency pays these expenses!)
• Prior insurance experience is not required
• Organization, prioritization, and multi-tasking skills
• Demonstrated oral and written communication skills
• PC skills; experience with Windows-based computer applications a plus
• Ability to learn products, services, and computer systems
• A minimum of a High School diploma or equivalent
25-30 hours per week
Please email resumes
Location: Liberty, MO
Compensation: $11 per hour plus commision
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